Quotation

The initial quote you receive through our system is based on the information you provide us. It is possible that we discover additional faults whilst diagnosing your device. If this occurs you will be contacted via phone or email with further repair details and a new repair quote.

We do not have any hidden charges.

Purchased Service Charge

Please Note the service you have bought it’s only for the postage for collection, delivery and administration charges prior to repairs and will not be refundable.

The complete repair price quoted if less than £150, it will be repaired straight away, but if the repair cost is over £150 we will obtain prior permission before repairing.

Turnaround Time

Repairs at FAST&FIX Ltd, generally take 24-48 hours from the day they arrive. This does not include delivery times, we will try our utmost to hit this target but cannot guarantee this as complications with repairs are common occurrences.

Once a message has been left on the voice mail, please bare in mind you have 48hrs to reply otherwise the repair will be carried out automatically.

Reviews

If you feel like you have experienced a bad service and you are wanting to write a bad review, please call us first to allow us the opportunity to help with your issue, as the majority of our bad reviews are due to easily resolvable issues.

Diagnosis

Items that come in for diagnosis will be diagnosed on arrival; if the price of the repair falls below £150.00 the technicians will automatically repair the item. Non-repairable items will be returned for a non-repairable fee from £19.99 depending on the item.

Collection & Delivery

We use a courier to pick up the parcel from the address of your choice. Parcels are returned using Royal Mail or independent Couriers. Depending on the circumstances, we reserve the right to return it via the method of our choice.

If items are damaged on receiving please keep all packaging and please send us the pictures of the damaged items on receiving the item, if we will not receive the picture of the damaged item within 24 hours we will consider as delivered securely and you are satisfied with your repair, as this is used for damage inspection. We cannot put through a claim on your behalf if the packaging is destroyed.

With the delivery process been carried out via external courier service. We wish to inform that any discrepancy arising associated with delivering your product to us, will be dealt with us. In case of loss or damage to your product, we will file the claim on your behalf.

As you understand that the claim process takes time and efforts. This does not usually happen, but in case it happens with your product please be at peace and co-operate as this is not something we have our control over.

We will file the claim and retrieve funds / Product for you against the loss to fully cover you. After receiving the product is there is any repair required we will do that or maybe you will get a new product under claims.

We would want to make it clear that from the money we get paid out on the claim, we will arrange a replacement item we will still want you to make a payment of the repair it was originally coming in for if it was booked in for diagnosis then we will require you to pay £150 before we send the replacement product or we can arrange to deduct it from the funds obtained and reissue the cheque to you

Express Service

If you wish to use the express service this comes with an extra charge of £10.00 and we will take priority over the non-express repairs.

The following Terms & Conditions apply only to Express Service repairs:

  1. Express repairs are the top of our priorities but sometimes the repair cannot be done on the same day if a specialist part is required where it has to be ordered and this can slow the repair down.
  2. We try to dispatch Express Service items on the same day if payment is received by 1:30 pm and the item is fully repaired.
  3. If your item cannot be fixed within 96 business hours of your device arriving at our repair centre, the Express Service charge of £10.00 will be waived.
  4. We cannot be held accountable for delays caused by Royal Mail or any other courier but if an item has not been posted when it should have been we will investigate and resolve urgently.
  5. If you send in your device with a passcode/lock and do not remove it or inform us of it during the booking process network then this may be delayed as we cannot run tests to ensure the device is completely repaired
  6. The Express Service is only available if the parts are available in store on arrival of your item, and of course, if there are no additional complications.

Upfront Deposit From £24.99

The upfront deposits (from 24.99) are for collection and delivery and do not relate to the repair carried out or not. Please Note these charges are applicable only for UK mainland, if your collection or the delivery destination is outside UK mainland please contact us for a price for collection and delivery.

Postage

The carriage postage fee and administration charges are from £24.99 based on the device in question

Items can only be posted in the UK mainland only if your collection or the delivery destination is outside UK mainland, or worldwide then please call for a quote on postage as prices vary.

None Repairable Items

There will not be extra or hidden charges if the device is not repairable or uneconomical to repair, the Postage and administration charge fee paid upfront will cover the cost to deliver the goods back to you.

RTB Warranty

The RTB Warranty which means “Return to base” warranty covers a faulty part that may become unresponsive or faulty item replaced or fixed by us and must be an item we have used. If it’s a repair carried out we only warranty for the same issue we repaired and it is in our report. This does not include accidental and or physical damage. We will replace/fix any item that becomes defective in the 30 days of receiving the fixed item.

Repair Warranty

When we carry out a successful repair we offer a 30-day warranty unless a written agreement stating otherwise, Liquid damaged items have no warranty with them but if within 24 hours a fault occurs please contact us and we will happily assist you within the 24 hour period and this applies for any repair.

Any PlayStation 3 & 4 repairs on charging port, yellow light of death and graphics will have no warranty, the same applies to Xbox.

If your device does become faulty in the warranty period you can send it back along with your Ref number and a cover letter stating the issue for the re-repair and we are not liable for your costs to return the unit to us. If the problem is something we fixed then we will investigate and repair the item under the RTB warranty. If the unit has further problems not related to the original repair then we will contact you with a price and let you make a decision.

Once we have repaired your item, if you then have the item looked at by another repair centre, your warranty is void.

When doing a screen repair we only warranty the screen that we repaired, if any further problems occur to do with anything else we will be more than happy to help you but extra costs will occur.

Unpaid repairs

We will hold your item for a maximum of 30 days after it’s been repaired, deemed beyond economical repair or awaiting payment. We will phone and email a maximum of 3 times. If no payment has been made within 30 days the item will be auctioned to recover the costs.

Liquid Damage Repairs

When we repair liquid damaged phones we ensure they work but quite often liquid damage can be temperamental and reappear either not long after repair or over a period of time, therefore, we do not offer Warranty on liquid damaged repairs simply because they are so temperamental and can sometimes never be repaired completely.

Accessories, games, power supplies

We ask our customers not to send in any accessories unless we have specifically requested for them if we do not currently have the item which will be required for testing, therefore we cannot be held responsible for any loss or damage to accessories that you send.

This includes:

Chargers, Cases, Sim Card’s, SD Card’s etc…

User data / Information

We will do our best to ensure we retain any data on your device, we cannot be held responsible for lost data as we ask customers to make sure their item is backed up before sending and fully wiped to factory settings so we are not responsible for the loss of;

Ringtones
Photos & Videos
Contacts
Music
Also, we advise you not to send us any SIM cards or memory cards as we are not responsible for loss or damage of these items.

We advise the customer not to send the item with any cases or original boxes such as an iPad case or a blackberry with original box just simply wrap in bubble wrap or something protective and follow the instructions given by the booking agent as we cannot be held responsible for any extra things the customer sends such as original packaging as we have our own packaging we send items in.

Payments

We can process payments by either emailing the customer asking to pay a direct bank transfer or pay over the phone. Once payment has been received we will pack your item and aim to send it out by the same day of payment.

We accept all Debit and Credit Cards.

Late Payments

Unless previously agreed in advance, there will be a 2-week limit to pay your outstanding balance, if payment is not received in this time, there will be a late fee/handling charge of £5.00 per week. After 3 months of this, the item will be sold to the value of our incurred costs.

Mistakes in bills, receipts or payments

We aim to correct any mistakes in bills, receipts or payments as soon as possible, with a maximum wait of 30 days.

Complaints

To ensure satisfaction please email us allowing us enough time to receive your complaint, and from this process, we have had a lot of satisfied customers.

We acknowledge complaints within 5 working days

Then we advise you how long it will take to resolve a complaint.

We will also keep you informed throughout the process